Terms & Conditions

1. General terms and conditions: Family Funeral Plan

The maximum entry age for spouses is 65 years

Cover for children will cease at age 22. Children aged 22 or older will be covered up to age 26 if they are studying full-time at a recognised school or tertiary institution. This is subject to the provision of satisfactory evidence (annually) of full time study at a recognised school or tertiary institution.

Unmarried mentally/physically disabled children who are totally dependent on the main member will be covered for as long as the policy is in force. They will be covered to the maximum under the children benefit.

Cover will be provided for a maximum of 4 children at the stated premium.

Should a child be born to the principal member, the principal member has 90 days to update his application/nomination form. If the documentation is not updated the child will not be covered for benefits.

Cover will be provided for one spouse.

If the principal member ceases to be a member of the funeral scheme (dies, withdraws or retires) cover will cease immediately for the principal member and all their dependants. Should the spouse elect to take over the policy of an existing principal member due to the principal member’s death, this must be done within 30 days of the death and application/nominations form and monthly membership schedule must be updated accordingly.

2. General terms and conditions: Nominated Beneficiary Plan

The maximum entry age for nominated beneficiary is 65 years

Cover will be provided for one nominated family beneficiary.

If the principal member ceases to be a member of the funeral scheme (dies, withdraws or retires) cover will cease immediately for the principal member and all the dependants. Should the dependent elect to take over the policy of an existing principal member due to the principal member’s death, this must be done within 30 days of the death and application/nominations form and monthly membership schedule must be updated accordingly.

The underwriter reserves the right to cancel the underwriting with 30 days’ notice.

3. Repatriation of mortal remains benefit

Repatriation of Mortal remains within South Africa, Namibia, Lesotho, Swaziland, Botswana, Mozambique and Zimbabwe.

When a member’s death occurs more than 100km from their normal place of residence/place of burial, the deceased will be transported to the place of burial irrespective of where the death occurred, or where the burial will take place, provided that the repatriation is within the defined territory.

Repatriation Call Centre No: 0861 747 576 or (outside South Africa) + 27 11 966 5259 Quote: 40410 Insure Liberty Life / Cell phone number / Policy Number

4. Exclusions

Active participation in war, riot and civil commotion or terrorism. All claims related to atomic, iological and chemical warfare or terrorism.

Suicide will be excluded for the first 24 month.

A six month waiting period applies to all new entrants from the date we receive the first month’s premium for claims due to natural causes.

Claims due to accidental death will not be subjected to a waiting period.

When taking up a higher benefit a 6 month waiting period will apply to the increased amount not the current benefit cover enjoyed.

Should payments be missed and resumed the waiting period will again apply from the date of premium is resumed and received. When taking over existing affiliation schemes Liberty Group Limited will require the proof of membership for the waiting period to be waived, if not available the full waiting period will apply.

5. Premiums

Premiums for the basic benefit are quoted as a fixed rand amount per week/ month. Rates guaranteed for a life time of the main life assured.

“No premium = no cover” and should premiums not be paid in terms of the policy, cover ceases and should the member wish to re-join, they will be treated as a new entrant, with the commensurate waiting period.

6. Claim Requirements

40410 Insure / Exodec / Liberty Group Limited must be notified of Funeral claims within 6 months of a member’s death. Even if all the required information is not yet available, it must still be notified of the potential claim.

The following information is required to process a claim (standard claims package):

Main member

  • Fully completed, signed and stamped claim form
  • Certified Copy of the deceased’s identity document
  • Certified Copy of the death certificate
  • Certified Copy of the beneficiary nomination form
  • Beneficiaries banking details
  • If the cause of death is unnatural – a copy of the police statement is required
  • Proof of claim payment received by beneficiary – if claim paid out prior to submission of this documentation
  • Spouse’s, Nominated beneficiaries and Children’s funeral benefit
  • Fully completed, signed and stamped claim form
  • Certified Copy of the deceased’s identity document or birth certificate
  • If no identity document or birth certificate – a copy of the clinic card or a hospital file is required
  • Certified Copy of the death certificate
  • Certified Copy of the main member’s identity document
  • Certified Copy of the marriage certificate, or a copy of the Lobola letter or an affidavit confirming person was life partner, state duration
  • Copy of 6 months receipts/bank transfers as proof of payments made
  • Certified Copy of the beneficiary nomination form
  • Copy of the premium schedule
  • Beneficiaries banking details
  • If the cause of death is unnatural – a copy of the police statement is required
  • If the child is over the age of 22 – we require a certified copy of a letter from the educational facility confirming that the child is registered and the course / grade that they are registered for.
  • Proof of claim payment received by beneficiary – if claim paid out prior to submission of this documentation

Fees disclosure:

60% Risk premium, 5% Binder Fee, 5% admin, 15% marketing, 15% operational

On signing this document or opt in via subscription service 40410 Insure and Exodec Funeral Administration Solutions confirm the offer of Insurance has been accepted on behalf of Liberty Group Limited FSP2409.

Marketing & Subscription network:40410Insure (Pty) Ltd FSP 43212 Under supervision

Administrator:Exodec 229 (Pty) Ltd FSP 43212 Email: info@exodecgroup.co.za Fax: 086 608 7594

Compliance:

Leona Prinsloo CO4920 Email: lprinsloo@mweb.co.za Fax: 0880126646257

Exodec 229 (Pty) Ltd FSP 43212 Disclosure in terms of the FAIS Act

Your policy is administered by Exodec 229 (Pty) Ltd, Registration Nr: 2016/486897/07 converted from 2011/008688/23 a financial services provider, FSP nr 43212. Marieta Pretorius is the responsible person for Exodec 229 (Pty) Ltd, and should you wish to complain regarding your policy, she will be the person to whom you will address your complaint in writing. She can be contacted at:

Tel Nr: 076 768 2691
Fax: 086 608 7594
exodec.funeral@gmail.com
Postal Address: PO Box 934, Meyerton, 1960

The compliance of Exodec 229 (Pty) Ltd is monitored by Leona Prinsloo and her contact details are as follows:

Tel Nr: 016 362 0334
Fax: 086 500 2288
info@40410Insure.com
Postal Address: PO Box 591, Bruma, 2026

The marketing and juristic representative is 40410 Insure (PTY) Ltd

Tel Nr: 016 362 0334
Fax: 086 500 2288
info@40410Insure.com
Postal Address: PO Box 591, Bruma, 2026

Your Policy is underwritten by Liberty Group Limited, FSP Nr 2409.Their contact details are as follows:

Physical Address: Libridge Building, 25 Amershoff Str

Braamfontein Johannesburg 2017 Postal Address: P.O. Box 10 499 Johannesburg, 2000

Should these two parties above be unable to address your concern to your satisfaction, you could lay a complaint with one of the following:

FSCA

Particulars of FINANCIAL SECTOR CONDUCT AUTHORITY (FSCA):

P O Box 35655, MENLO PARK, 0102
E-mail:info@fsca.co.za
Tel: 0800 20 37 2 / 012 428 8000
Fax: 012 346 6947

Ombudsman:

Particulars of Long Term Insurance Ombud:

Private Bag X45, Claremont, Cape Town, 7735
E-mail:info@ombud.co.za
Tel: 086 0103236 / 021 657 5000,
Fax: 021 674 0951

Exodec 229 (Pty) Ltd does take responsibility for the actions of its representatives and carries professional indemnity but only within the scope of their mandate. Please ensure that the representative does disclose and explain the scope of the mandate to you.

40410 Insure (Pty) Ltd only has one mandate for the administration of funeral policies, and that is with Liberty Group Limited. The FSP does not own interest in Liberty Group Limited nor does Liberty Group Limited own interest in 40410 Insure (Pty) Ltd. The FSP does have a formal conflict of interest policy which is available on request, and should there ever be any conflict of interest between the FSP and a client, it will be declared.

You also should take care that all information submitted to the Insurer is factually correct, as any non-disclosure or incorrect information given on the application form, could lead to the repudiation of your claim and or cancellation of your policy.

On accepting the second opt in via sms to the network 40410 Insure confirm the offer of Insurance has been accepted on behalf of Liberty Group Limited FSP2409.

The FSP and all its employees are serious about treating our customers fairly! We encourage you to communicate to us in the event that you feel you have not been treated in this manner.

The FSP earn commission and administration fees while the representative collect administration fees from the client.